What are ‘community services’?

Community services are health and care services that are delivered in a person’s home or in a nearby local care setting.

Bath & North East Somerset Council and NHS Bath and North East Somerset Clinical Commissioning Group (BaNES CCG) work together to plan and pay for these services which are provided by a range of different organisations.

Following two years of engagement with local people and a rigorous procurement process, the Council and the CCG appointed Virgin Care to be the prime provider of community services in Bath and North East Somerset. You can see the full list of services that Virgin Care are responsible for here.

Our vision for community services

Bath and North East Somerset will be a connected area ready to create an extraordinary legacy for future generations - a place with a strong social purpose and a spirit of wellbeing, where everyone is invited to think big.

We will have health and care services in the community that empower children, young people and adults to live happier and healthier lives.

Our services will provide timely treatment and support to avoid ill health, prevent social isolation and tackle inequalities. By placing people at the heart of services, they will receive the right support at the right time for their needs and conditions.

Dedicated to supporting greater levels of prevention and to help people self-manage their conditions, community services will ensure that clear routes to good health and wellbeing are available.

Supporting people to access services when they are needed in as seamless a way as possible, navigators will assist individuals to access pathways of care and support.

Services will be easy to access and will connect up across acute, primary care, mental health and community service boundaries.


Sam's Story


This three minute video (produced by The King's Fund) explains how community services could work in the future.